Bin Ali Tourism LLC
These Booking Terms & Conditions (“Terms”) apply when you book travel, tour packages, hotel reservations, visa services, or any other tourism services with Bin Ali Tourism LLC.
1. Booking Process
- Bookings can be made through our website, phone, or in person.
- Upon booking, you will receive a confirmation email with the details of your itinerary and payment summary.
- It is your responsibility to review and confirm the accuracy of all booking details.
2. Payments
- Full or partial payment may be required to secure a booking.
- Payments can be made via credit/debit card, bank transfer, or cash (if applicable).
- All payments must be made in AED (UAE Dirhams) unless otherwise specified.
3. Cancellations & Refunds
- Cancellations must be made in writing via email to support@bin-ali.com
- Refund eligibility depends on the terms of each service provider (hotel, airline, etc.).
- Bin Ali Tourism LLC may charge a cancellation fee to cover administrative costs.
- No-shows and last-minute cancellations may be non-refundable.
4. Amendments
- Changes to bookings are subject to availability and additional charges.
- Some bookings (e.g., flights, hotel deals) may be non-changeable once confirmed.
5. Travel Insurance
- We recommend that you obtain travel insurance to cover any unexpected changes or emergencies.
- We can assist in arranging travel insurance upon request.
6. Visas & Travel Documents
- You are responsible for ensuring that you have valid travel documents, including passports and visas.
- Visa assistance is provided on request, subject to government rules and processing times.
- We are not liable for any visa rejections or delays by government authorities.
7. Limitation of Liability
- We act as an agent between you and service providers (airlines, hotels, etc.). We are not liable for any damages, delays, or losses caused by third-party services.
- Our liability is limited to the amount paid for the service in question.
8. Force Majeure
We are not responsible for any failure or delay in performance due to causes beyond our control, such as natural disasters, political instability, strikes, or pandemics.
9. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be handled in the courts of Dubai.
10. Contact for Booking Support
📧 Email: support@bin-ali.com
📞 Phone: +971 4 570 2736
📱 WhatsApp/Hotline: +971 50 3444 517